Bewi11 Privacy Policy — Malaysian Member Personal Data Protection

1Introduction & Scope of This Privacy Policy

Bewi11 ("we", "Platform", or "bewi11.com") values the privacy of every individual who uses our services. This Privacy Policy is designed to explain clearly and transparently how we handle your personal data from the moment you browse our website through to becoming an active member.

We understand that entrusting your personal information to any online platform requires a great deal of confidence. That is why we place data protection as a top priority in every operational decision we make. This policy also outlines your rights as a data subject and how to exercise those rights.

This Privacy Policy applies to:

• All registered bewi11 members who use the platform via the website or mobile app.
• Visitors to bewi11.com even without a registered account.
• Individuals who contact our customer support team through any channel.
• Participants in bewi11 promotional programmes, contests, or marketing campaigns.

2Types of Personal Data We Collect

Bewi11 only collects data that is strictly necessary to provide you with a safe, efficient, and relevant service. Below are the categories of data we collect, along with examples and the purpose of collection:

3Purpose of Using Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. bewi11 uses your personal data solely for the following purposes:

Account Management & Services

• Creating and maintaining your member account securely.
• Verifying your identity during login and the KYC process.
• Processing deposits and withdrawals accurately and promptly.
• Providing effective and personalised customer support.

Security & Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Monitoring unusual activity patterns to protect your account.
• Meeting legal compliance requirements and reporting to the relevant authorities.

Service Improvement

• Analysing usage patterns to improve the interface and user experience.
• Developing new features better suited to the needs of Malaysia members.
• Sending relevant promotional information and offers (with your consent).

4Data Sharing with Third Parties

Bewi11 does not share your personal data with third parties for their own marketing or commercial purposes. However, there are limited situations where data sharing is necessary to provide services to you:

• Payment Provider: Required data is shared with certified payment gateways to process your deposits and withdrawals.
• Game Provider: Required account information is shared with game providers to enable access to games within the platform.
• Authority: Data is shared when required by law or upon a valid directive from law enforcement authorities.
• Technical Service Provider: Companies that assist us in managing our IT infrastructure, subject to strict confidentiality agreements.
• Independent Auditor: For compliance and audit purposes, limited information may be shared with certified auditors.

All third parties that receive data from bewi11 are bound by data protection agreements requiring them to handle your information to a standard equal to or higher than our own.

5Data Security Measures

Bewi11 continuously invests in cybersecurity infrastructure to ensure your personal data remains protected at all times. Below are the security layers we employ:

• 256-bit SSL/TLS encryption for all communications between your device and bewi11's servers.
• Data servers protected by multi-layered access control systems and real-time threat scanning.
• Two-factor authentication (2FA) is available and recommended for all member accounts.
• Round-the-clock security monitoring by an experienced cybersecurity team.
• Periodic security audits by independent third parties to identify and patch vulnerabilities.
• Encrypted data backups and tested disaster recovery procedures.

6Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and bewi11's own policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the bewi11 customer support team via 24/7 live chat. We will process your request within 14 business days of receipt.

7Cookies, Tracking & Related Technologies

Bewi11 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

You can manage cookie settings through your web browser settings. Please note that disabling essential cookies may affect the functionality of the bewi11 platform.

8Cross-Border Data Transfers

In operating global operations, your personal data may be stored or processed on servers located outside Malaysia. When this occurs, bewi11 ensures an equivalent level of protection consistent with Malaysian standards through:

• Legally binding data processing agreements with all parties involved.
• Use of recognised standard contractual clauses for international data transfers.
• Data is transferred only to countries or entities that provide an adequate level of protection.
• Regular audits of all overseas data storage partners.

Your data will not be transferred to countries without adequate data protection laws without appropriate additional safeguards.

9Data Retention Period

Bewi11 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy or as required by law. Below are our retention period guidelines:

• Active Account Data: Retained for the duration your account remains active at bewi11.
• Financial Transaction Data: Retained for a minimum of 7 years to meet financial reporting and legal compliance requirements.
• KYC Records: Retained for 5 years after account closure in accordance with AML/CFT legal requirements.
• Communication Logs: Retained for 2 years for support and dispute resolution purposes.
• Marketing Data: Deleted within 30 days after you withdraw consent.

Once the retention period expires, your data will be securely deleted or fully anonymised so that it can no longer be linked to you.

10Amendments to This Privacy Policy

Bewi11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services offered. When significant amendments are made:

• We will display a clear notice on the platform's homepage and on this page.
• Registered members will be notified via email or in-account notice at least 14 days before any amendment takes effect.
• The "Updated" date at the top of this page will always be kept current.
• Continued use of the platform after amendments take effect will be considered acceptance of the revised terms.

11Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, bewi11's Data Protection Officer (DPO) team is ready to assist you.

• Live Chat 24/7: The fastest way — available directly within the bewi11 platform and mobile app.
• Email: [email protected] — for official privacy inquiries and data requests.
• Response time: Under 2 minutes via live chat; 14 business days for official data requests submitted by email.

If you believe that bewi11 has not handled your personal data in accordance with applicable laws, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP).